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If you can sign in, you can delete your account directly in the app. 1. Open My Page. 2. Select "Privacy and account deletion". 3. Select the account deletion item at the bottom of the screen. 4. Re-enter your password to confirm it is you. 5. Review the notice about remaining credits, then confirm. Your account is deleted as soon as you confirm. Deletion cannot be undone. [What we delete] Information that identifies you, such as your name, profile photo and contact details, together with your AI call conversation records. [What we keep] Payment and settlement records are kept in a form that cannot be traced back to you, for the period required by law. If you cannot sign in, please see the next item. You can request deletion by email.

You can request deletion even if you cannot get into the app. Send us an email at the address below and we will handle it. To: contact@starverselab.com Subject: Personal data deletion request [This applies if] · You signed up only with Facebook, Google or Apple, so you have no password · You forgot your password and cannot reset it · Your account is suspended and you cannot use the app · You cannot sign in for any other reason [What to include] 1. The email address you signed up with 2. Your login method (email, Facebook, Google or Apple) 3. The name or nickname shown in the service 4. What you are requesting (account deletion and personal data deletion) [Identity check] Sending from the address you signed up with is the fastest route. We ask for this so that nobody else can have your account deleted. If you can no longer use that mailbox, tell us in the same email and we will suggest another way to confirm it is you. Do not send identity documents or national ID numbers. We never ask for them. [How long it takes] We process the request within 10 business days of receiving it and reply with the result. What we delete and what we keep is the same as in the item above.

When you delete your account, we start removing the information that identifies you and your AI call conversation records right away. You do not need to ask separately. Payment and settlement records remain for the period required by law. They are kept in a form that cannot be traced back to you. If you want to check what happened, or you believe something is still there, contact us at the address below. To: contact@starverselab.com Subject: Request to confirm data handling after account deletion Including the email address you signed up with and roughly when you deleted your account helps us look it up faster.